Employment at Earl’s
We are hiring!
We are actively hiring Service Techs!
While we may not be hiring Sales staff right now please feel free to send in your resume! As we’ll begin hiring on sales staff for the 2024 season soon!
Sales Department:
Job Description:
First thing you need to know: this isn’t a typical retail gig. As an Earl’s Sales Associate, you’ll be on the frontlines helping people have fun by riding bikes. You’ll get to learn about some of the smartest products in the cycling industry and make thoughtful recommendations to your customers. The pace is fast, the customers are curious, and an all-for-one customer-centric mentality is essential. We value hospitality skills and a willingness to learn. If you’re already a bike expert, that’s awesome, if not, we’ll train you. The key is that you know how to treat customers and evaluate their needs.
What you’ll bring to the team:
- A positive, pitch-right-in attitude and motivation to help every customer find what they need.
- Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days.
- Great communication with customers and teammates.
- A desire to cultivate customer relationships and create your own client base.
- A commitment to deliver the best possible cycling experience for each customer.
Service Department:
Service Technician and Advisor
Job Description:
As an Earl’s Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service on all kinds of bikes and install the awesome accessories customers select for their bike! You’ll also be the first to have your hands on brand-new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. If the Service Manager is not available, you can be the face of the department to customers!
We’re looking for a teammates with stellar customer service and a willingness to learn. You’ll be conducting repairs of various levels, as well as speaking with customers to evaluate issues and recommend repairs. This role requires elevated skills in communication, leadership and problem solving.
Benefits include:
Generous time off
Competitive pay
2 paid volunteer days
Insurance with company contribution to premium
In-store discounts
Access to industry deals
What you’ll bring to the team:
- Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task.
- Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days.
- Top-notch communication skills.
- Impressive attention to detail with a mechanical aptitude.
- Proficient and creative problem-solving skills.
- A desire to continually learn proper service methods and new technologies.
- Preferably at least 1-2 years' experience working in a fast-paced service center (we are willing to train the right candidate).
- Ability to lift at least 60lbs or more and use proper lifting skills.
Earl’s is an Equal Employment Opportunity (“EEO”) Employer.
If you are interested in a position at Earl’s, please reach out to Joe or Colby with a resume and cover letter.
Sales: joe@earlsbikes.com
Service: colby@earlsbikes.com